Members
Return of Total Experience!
Now you can have a total experience during your visit which includes access to 4D Theater, Unlimited Train, Unlimited Carousel Rides, and Animal Feedings (limited). *No á la carte purchases.
Advance, online tickets required
All members need a reservation in advance. Reservations are free for members. Your membership number and ticket reservation will be checked on entry.
Valid only for the day shown on ticket.
Select the month and date you would like to visit. A digital confirmation with link to View Order for ticket(s) will be emailed. Please bring your printed or digital ticket upon entry.
Not a member yet? Become a member today and enjoy this benefit and much more!
*New memberships may take 24-48 hours to process. New members will receive an email with their member number once they can make a ticket reservation.
Non-Members
Advance, online tickets required
Non-Members can purchase General Admission or Total Experience tickets for each member of their party online. A digital confirmation and link to View Order with ticket(s) will be emailed. Please bring your printed or digital ticket upon entry.
BUY TICKETS
Select the month and date you would like to visit.
Valid only for the day shown on ticket.
Tickets can be printed or scanned from your phone. If taking a screenshot, please remember to screenshot each of your tickets.
Total Experience Tickets include access to Dinosauria, 4D Theater, Unlimited Train, Unlimited Carousel Rides, and Animal Feedings (limited). *No á la carte purchases.
PREVIOUSLY PURCHASED TICKETS
Tickets purchased prior to our COVID-19 closing will be accepted beginning June 21, 2020.
For the safety of our staff, animals, volunteers and guests, the following measures have been implemented on grounds:
- Jacksonville Zoo and Gardens is an outdoor adventure that's fun for the whole family. Guests who maintain proper physical distancing, while exploring our outdoor animal exhibits and gardens, are not required to wear facemasks. Face coverings are strongly recommended and appreciated, at all times throughout your visit, especially when indoors.
- Online, advance ticket purchases only
- Credit & debit card transactions only. No cash.
- Limited capacity to allow for proper physical distancing
- 6 feet physical distancing between groups
- Group gatherings of 10 or less
- Ground markings to designate distance required throughout park
- Handwashing and hand sanitizer stations readily available
- One-way paths
- Limited capacity for all locations
- Due to state restrictions, some attractions and/or rides are limited in capacity. Our Keeper Talks, Training Demonstrations, and Playground are closed for the safety of our guests.
Under the circumstances we believe these protocols are appropriate and appreciate your adherence. Modifications will be made as needed to provide a safe environment for all.
To-Go meals are available at:
Trout River Grill from 10am - 4pm
Main Camp Cafe from 8:30am - 4pm
Ice Cream and Candy available at:
Sweet Shop from 9:30am - 5pm
Alcohol and snacks available at:
Outdoor Bar located at Trout River Plaza from 10am - 4pm
Limited Indoor Seating will be available. Outdoor seating is available near Trout River Grill, on the Great Lawn, and within Riverview Gardens (previously known as Butterfly Hollow).
Total Experience Tickets include access to 4D Theater, Unlimited Train, Unlimited Carousel Rides, and Animal Feedings* (limited). No á la carte purchases.
*Animal Feedings included as available with Stingrays, Giraffes, and Lorikeets.
Splash Ground is temporarily closed for maintenance. We apologize for the inconvenience.
For the safety of our guests, if our Splash Ground play area becomes too busy, we will begin to enforce a time limit per party.
Thank you for your patience as we make ongoing changes in order to accommodate guests and comply with safety recommendations.
Keeper Talks, Training Demonstrations, and Playground will be closed for the safety of our guests.
Mombasa Gift Shop, located at Main Camp, is open 9am-5pm.
The Kids Shop is closed, however we have items available at three mobile kiosks located around Zoo grounds.