Reservations are no longer required for General Admission for Members. Member Total Experience and Guest Tickets must still be purchased online, in advance of your visit. Present Member Card and photo ID upon entry. You will receive an email confirmation with your additional tickets to scan, if purchased.
Member tickets →
Please click the orange button in your confirmation email. Then, click View Tickets to display barcodes. If you have an iOS device, you will click Add to Apple Wallet above the barcodes. If you have an Android device, you will need to download Wallet Passes app. Once your membership is downloaded into Apple Wallet/Wallet Passes you will be able to see your Member ID.
You will need your Member Card and photo ID for your next visit.
Yes! Simply display your digital membership upon entering the Zoo.
Yes, you can visit our Guest Relations/Member Office during your visit to apply the cost of General Admission toward membership. You may only apply the cost of the tickets for those covered under your membership.
No, membership does not include the Train, Carousel, 4-D Experience or Animal Feedings. Members may upgrade their free visit to Total Experience, which gives access to these extra experiences. View Plan Your Visit for current pricing and add Total Experience when making a Member Reservation.
No, all memberships are non-transferable and non-refundable.
Named children must have photo added to member account to receive access without named adult.
No, we do not allow substituting Named Adults. You may purchase your additional guest a Member Guest Ticket for the day.
Member Guest Tickets must be purchased when making a Member Reservation.
Make a reservation →
You may purchase an Individual membership for one adult and add a Named Guest so they each can access the Zoo.
A 10% off discount on memberships is available to seniors (65+), military, educators, and first responders.
The above discounts are only applicable for the adult being named on the membership. Valid and appropriate ID must be presented to receive the 10% discount. Only one discount may apply per membership. Discounts are not available on Heart of the Zoo, Gift Memberships, or Guest Passes.
There are 3 options available to receive the discount:
- Purchase online tickets for the day and then stop by Guest Relations/Member Office to apply the General Admission price (of those being covered under membership) toward your membership purchase. Must show valid and appropriate ID to be given 10% discount.
- Email picture of valid/appropriate ID to members@jacksonvillezoo.org.
- Military can email members@jacksonvillezoo.org from their official military email address of the adult being named on membership.
You will purchase a Gift Membership when purchasing membership for someone else. Recipient receives a certificate, so membership begins when redeemed/activated, instead of the day of purchase.
Gift Memberships →
Memberships begin date of purchase and give you access for one year.
Your membership is valid for one year from the date of purchase.
No, membership does not include special events, however Members do receive a discount on many special events and programs.
upcoming events →