Named Member: A Member listed on the membership card by name. Photos of all Named Members are added to Member account for access through the turnstile. Named adults without photos in system must show Valid ID to receive access; named children without photos in system may be asked to verify membership at Member Office. Named adults may not be changed during the membership year, but may be changed when the membership is renewed.
Member Child: A child listed by name between the ages of 3 and 17. All children in one household may be placed under one Family Membership. Up to four grandchilden may be named with grandparents on Family Memberships. Children 2 and under are always free.
Unnamed Guest: The Unnamed Guest may be a person of any age. Unnamed Guests must be accompanied by a Named Adult in order to enter the Zoo. Unnamed Guests do not receive a membership card. The number of Unnamed Guests will appear when your card is scanned at the turnstile upon entry.
Reservations are no longer required for General Admission for Members. Member Total Experience and Guest Tickets must still be purchased online, in advance of your visit. Present Member Card and photo ID upon entry. You will receive an email confirmation with your additional tickets to scan, if purchased.
When purchasing a membership online, you will select a delivery method. Choose "Membership Window Pickup" to get your Member Card upon your next visit.
Or select "Mail" to have your Member Card mailed to you. Your Member Card will arrive in the mail with the address on file within two weeks.
You will need your Member Card and photo ID for your next visit.
Yes, select "Membership Window Pickup" for the delivery method of your Member Card when purchasing a membership online. Pick up your card upon arrival at the Guest Relations/Member Office.
Yes, you can visit our Guest Relations/Member Office during your visit to apply the cost of General Admission toward membership. You may only apply the cost of the tickets for those covered under your membership.
No, membership does not include the Train, Carousel, 4-D Experience, or Animal Feedings. Members may upgrade their free visit to Total Experience, which gives access to these extra experiences. View Plan Your Visit for current pricing and add Total Experience when making a Member Reservation.
No, all memberships are non-transferable and non-refundable.
Named children must have photo added to member account to receive access without named adult.
No, an Unnamed Guest must be accompanied by a Named adult Member.
You can add a Named Guest to your membership for your caregiver to have access on his/her own.
No, we do not allow substituting Named Adults. You may purchase your additional guest a Member Guest Ticket for the day; or add an Unnamed Guest to your membership which will allow you to bring an additional adult or child each visit.
Member Guest Tickets must be purchased when making a Member Reservation.
You may purchase an Individual membership for one adult and add a Named Guest so they each can access the Zoo.
A 10% off discount on memberships is available to seniors (65+), military, educators, and City of Jacksonville employees.
The above discounts are only applicable for the adult being named on the membership. Valid and appropriate ID must be presented to receive the 10% discount. Only one discount may apply per membership. Discounts are not available on Heart of the Zoo, Gift Memberships, or Guest Passes.
There are 3 options available to receive the discount:
You will purchase a Gift Membership when purchasing membership for someone else. Recipient receives a certificate, so membership begins when redeemed/activated, instead of the day of purchase.
Memberships begin date of purchase and give you access for one year.
Your membership is valid for one year from the date of purchase.
No, membership does not include special events, however Members do receive a discount on many special events and programs.