We are open 9:00 am-5:00 pm every day. For the safety of our guests, staff, and animals, we have made modifications to our operation.
Plan Your Visit
Advance online tickets are required. Tickets can be scanned from your phone.
Credit and debit cards must be used for all purchases. We are unable to accept cash on-site.
Discounts are unavailable on daily admission tickets (including AZA Reciprocal Admissions), however military and seniors may receive a discount on memberships. View our Offers page for updates.
Total Experience tickets are required for the train, carousel, 4-D Theater, Painter's Playground, and animal feedings. These additional experiences are unavailable for à la carte purchases.
Some experiences are closed. Keeper talks and training demonstrations are suspended at this time.
Non-Members must purchase General Admission or Total Experience tickets online. Total Experience is required for access to the 4D Theater, train, carousel, and animal feedings. These experiences are unavailable separately.
A digital confirmation and link to View Order with ticket(s) will be emailed. Please bring your printed or digital ticket upon entry. Tickets can be printed or scanned from your phone. If taking a screenshot, please remember to screenshot each of your tickets. Tickets are non-refundable. Jacksonville Zoo and Gardens operates rain or shine.
Reservations are no longer required for Member General Admission. Bring your Member Card and photo ID for entry upon your next visit.
Member Total Experience and Guest Tickets must still be purchased online, in advance of your visit. Select the month and date you would like to visit during checkout. Members must upgrade their visit to Total Experience for access to the 4D Theater, train, carousel, and animal feedings. These experiences are unavailable for á la carte purchases.
A digital confirmation with link to View Order for ticket(s) will be emailed. Please bring your printed or digital ticket for entry. Your membership number and ticket reservation will be checked.
Member reservations are no longer required for General Admission. Member Total Experience and Guest Tickets still must be purchased online, in advance of your visit.
Dine and Shop
An inherent risk of exposure to COVID-19 exists in any public place where people are present. Guests voluntarily assume all risks related to exposure to COVID-19 by entering. Please follow CDC recommendations and stay home if you experience the following:
We urge you to review information from the CDC if you have any other questions. Additionally, the Florida Department of Health has a dedicated call center for COVID-19 questions and concerns. The phone number is 866-779-6121, or email COVIDfirstname.lastname@example.org.