Jacksonville Zoo and Gardens strives to accommodate all people by having ADA accessible pathways, exhibits, and facilities. ADA compliant parking spots are available with ramps to the main entrance to the Zoo.
Designated service animals are permitted on Zoo grounds but must remain properly leashed at all times.
Manual wheelchairs and power chairs are available for rent within the Zoo at a first come, first serve basis. Personal wheelchairs and ECV's are allowed within the Zoo.
If you have any additional questions regarding ADA accesibility, please contact Guest Services at 904-757-4463 ext. 177
The Jacksonville Zoo and Gardens has partnered with KultureCity to become certified as a sensory inclusive organization. Sensory bags for guests feeling overwhelmed during a Zoo visit are available at the Train Booth. Each bag is equipped with noise canceling headphones, fidget tools, and verbal cue cards.
Professional Cameras and bags are permitted at the Jacksonville Zoo and Gardens.
Larger equipment like reflectors are not allowed without prior approval from our Marketing Department.
Commercial photographers must contact Marketing prior to taking pictures that are to be sold.
Marketing can be reached at (904) 757-4463 ext. 145
Due to the high volume of requests, the Jacksonville Zoo & Gardens has guidelines which must be followed in order to qualify for a donation.
Letters of request can be emailed to firstname.lastname@example.org, faxed to 904-757-4315 or mailed to:
370 Zoo Parkway
Jacksonville, FL 32218
Lost an item? Visit our Guest Relations Office located at the Front Gate.
If you've already left the Zoo, please give us a call at (904) 757-4463 and we can check our Lost and Found for your item.
The Jacksonville Zoo does not offer pet boarding on site. However, the zoo is excited to announce a new partnership with Pet Paradise Jacksonville Airport location. Located 15 minutes north of the Zoo, just off of 1-95, Pet Paradise’s state-of-the-art resorts offer upscale pet boarding and day camp services. The location also offers professional grooming and luxury upgrades for your pet’s stay provided by trained staff.
Pet Paradise will give a 20% discount to those who present their Jacksonville Zoo and Garden’s receipt upon pick up of their pet. Please visit their website for more boarding information and rates.
No coolers or outside food and beverage are allowed inside the park.
Picnic tables with restroom facilities are located next to the education campus (area may be closed during parking lot construction).
Water bottles ARE allowed and can be refilled at any of the water fountains throughout the Zoo and Gardens.
Prohibited items include:
Note: Personal music players must not be amplified.
Service animals, as defined by the Department of Justice, are allowed in the Zoo.
Pets are not allowed.
For the health of your pet, please do not leave it in your vehicle.
There is no smoking allowed on Zoo grounds, picnic area, or in the parking lots. This includes vapes and e-cigs.
The Jacksonville Zoo and Gardens only accepts animals of certain species into our wildlife rehabilitation program. These animals are gopher tortoises, wood storks, shore birds, and birds of prey. If you are concerned about one of these animals during business hours, please call the zoo at 904-757-4463 and dial “0.” The receptionist will connect you with the appropriate staff.
For other species or after hours calls, please contact the Florida Fish and Wildlife Conservation Commission’s 24 hour line at 888-404-3922 for a list of wildlife rehabilitators in your area. If you are concerned about injured or orphaned wildlife in Georgia, please contact Georgia’s Department of Natural Resources 24 hour line at 800-241-4113.
By entering upon these premises, please be advised that your photograph or image may be taken in any public place, including Jacksonville Zoo and Gardens. As such, you hereby agree to relinquish any reasonable expectation of privacy and understand that the use of your image does not violate any right of privacy, law, regulation or agreement. Moreover, you hereby grant permission to Jacksonville Zoo and Gardens to use, or authorize others to use, any photograph, motion picture, image, recording, or any other record of your participation in activities within the Zoo in whole or in part, in all media and means, now known or hereafter developed or discovered, for commercial purposes or any other legitimate purpose whatsoever.