Volunteer Programs Internship 

Join this fast-paced department and take part in all aspects of volunteer management. The Jacksonville Zoo and Gardens is currently seeking a Volunteer Engagement Intern to assist with the daily operations of the Volunteer Engagement Program. Help recruit, select, train, motivate, and supervise our great group of nearly 500 individuals between the ages of 14 and 85. You will gain administrative and organizational skills, learn about non-profit management, and have fun, too!

The ideal candidate will be a highly motivated, self-starter looking to increase the profile of service and volunteerism benefiting the Jacksonville Zoo and Gardens.

This position will report to the Supervisor of Volunteer Engagement and will be an active participant in a dynamic team of four (including two staff and two intern positions) who work to connect the community of North Florida with service opportunities benefiting the Jacksonville Zoo and Gardens and the environment. 

Interns work 24-40 hours per week for a minimum of 12 consecutive weeks. Positions are experience-based and are therefore unpaid.  

Duties/Responsibilities include, but not limited to:

•Research and enhance our current community cultivation lists for volunteer recruitment.
•Identify and recruit local businesses, organizations, and corporations who provide monetary
compensation for employee volunteering.
•Establish relationships with service and volunteer groups at local high schools and universities.
•Promote volunteer opportunities through online postings on sites such as HandsOn Jacksonville, Volunteer Match, Facebook, Idealist and colleges/universities.
•Assists with volunteer appreciation event development, planning, coordination and execution as needed.
•Assists in developing volunteer opportunities for Jacksonville Zoo and Gardens, including conducting research, outreach to potential partner agencies, recruitment, and onsite attendance/management.
•Assist with all communications including e-blasts, print marketing, targeted participant recruitment and online listings when appropriate.
•Assists in writing monthly e-newsletters and other email announcements to volunteers.
•Answers high volume of telephone calls, responds to voice mail and email messages.
•Files, photocopies, data entry and manages data within Volgistics, a volunteer management database.
•Manages volunteer applicants and tracks pending applicants.
•Performs position related duties as assigned.
•Provide exceptional customer service to all JZG staff, volunteers, interns and applicants.
•Assist the Volunteer Coordinator with supervision of volunteers during Special Events.
•Assist staff as needed with special projects.


•High school diploma, GED, or equivalent
•Interest in the non-profit sector, especially volunteerism or hospitality management
•Enthusiasm and patience in working with volunteers of all ages
•Excellent written and oral communication skills
•Basic working knowledge of internet social networking tools
•Ability to work with a diverse group of individuals 
•Ability to solve problems independently and creatively

Benefits of an internship:

•Gain valuable knowledge about the process and structure of a non-profit

•Develop knowledge of coordinating and managing a successful volunteer program

•Enhance current communication, office and management skills

•Knowledge of various computer systems, including Volgistics, Constant Contact, Microsoft Office (Office, Excel, Powerpoint, Outlook), Verified Volunteers and various other programs

•Management experience

•Greater understanding of an AZA accredited Zoo

To apply for this internship please email your cover letter, resume, any letters of recommendation and the prospective intern form (see unpaid intern web page) to lemondsm@jacksonvillezoo.org.

Matthew Lemonds

Supervisor of Volunteer Engagement
370 Zoo Parkway
Jacksonville, FL 32218
(904)757-4463 ext. 122 or 176